![]() We do not make money with creepy tracking or by selling your information. We’re a small company that makes money when people like our app and pay for it. We agree with Apple that privacy is a fundamental human right, and understand that the “Hide My Email” option in Sign in with Apple is well-intentioned, but it feels like Apple didn’t really think through all of the implications for basic user experience, customer support, and collaboration. And if you manage not to make that mistake, then there would be a link between your email address and the account you created with Sign in with Apple, negating the value of hiding your email address. If you accidentally create a new account, it won’t include the work you’ve done in your existing account created via Sign in with Apple. At that point, you’ll get an email from us asking you to create an account. But with the “Hide My Email” option, your spouse or friends obviously won’t know your email address, so when they enter your email address, our systems will believe that you don’t have an account. ![]() If that person already has an account, the list is instantly shared. Typically, customers share a list by typing in the email address of the person they want to share with. (And that certainly won’t be easy to find if you no longer have an iOS device.) And then they’d have to create a password with us, since they wouldn’t be able to sign in using Sign in with Apple.įinally, for a service like AnyList, which is heavily focused on sharing lists with other people, the “Hide My Email” option greatly complicates collaboration. But with “Hide My Email” that wouldn’t be easily possible, because the customer would have to figure out the email address used for their account.įurthermore, if there are platforms where AnyList doesn’t support Sign in with Apple, like Android, and someone wants to log into their account, they’d have to know their email address. If a customer contacts us asking for support, and we need to look up something in their account, typically we can just ask them for the email address on their account. So rather than your email address being we will see your email address as something like While this is an intriguing idea that provides a measure of privacy, in practice it creates numerous support and user experience headaches. With this feature, if you create an account with us, Apple will generate a special email address just for that account. Our reply was going to their iCloud email account, but they didn’t see it because they only ever looked at their Gmail account, in the Gmail app.Īnother issue is Sign in with Apple’s “Hide My Email” feature. So people would ask for help, we’d reply, and they’d contact us again later, angry that we never replied. This interface often defaults to using an iCloud email account. We used to run into this problem constantly with customer support, back when AnyList used the built-in iOS email compose interface for sending support requests. If we try to contact a customer using their iCloud email address, they may never see our message. But many of those iCloud email addresses are unused and unchecked, because a customer’s “real” email account is their Gmail, Yahoo, or Hotmail account. So most accounts created via Sign in with Apple will use an iCloud email address. One problem is that most Apple IDs are tied to an iCloud email address. ![]() In addition to these customer experience problems that are common to all third-party login systems, Sign in with Apple introduces several more that are unique to it. And if you get locked out of your account and used a third-party login system, we may not be able to help you ourselves and will instead have to direct you to another company, with all of the hassles that entails. Did I use my email address? Facebook account? Sign in with Apple?”) Simple questions like, “How do I reset my password?” no longer have simple answers and depend on which system you used to create your account, if you can remember. ( “Hmm, I created this account a couple of years ago. People don’t remember which login system they used to create their account. Third-party login systems like Sign in with Apple cause many user experience and customer support headaches. We understand that this may surprise some of our customers, so we’d like to explain in detail why we made this decision. After considering the merits of Sign in with Apple, we have decided not to support it. AnyList is one of the apps affected by this new rule, which means that we must either implement Sign in with Apple or make other changes to our app. Starting June 30th, Apple will be enforcing a new rule in the App Store requiring many apps to support Sign in with Apple. ![]()
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